Neighbourhood House Support

PURPOSE: To provide general and administrative support to Living & Learning Nillumbik. Duties will have a centre operations and team focus including meet and greet, general administration support and house-keeping.

LOCATION: Living & Learning Nillumbik Centres in Diamond Creek, Panton Hill or Eltham


Tasks may include:

Meet and greet any visitors to the site
Respond to general enquiries (walk-ins, phone and email)
Support staff with site activities such as maintenance requests, stationary orders, kitchen supplies, keeping the site tidy and clean
Support staff with general admin tasks such as printing and scanning, mail collection, data entry
Support eNews development and other publications
Ad Hoc Marketing/ communications
Contribute to the collection of a bank of stories shared by participants
Support NH coordinators to ensure all information displayed on the notice boards remains current
Support Zoom set-up and support for online groups
Support with festivals and events
Support site operations, e.g. opening and closing, activation and de-activation of alarms
Support the creation of a range of documentation such as User manuals, Cheat sheets, Instructions, site notices, Tutor folders
Support community engagement activities
Other ad hoc tasks as needed

REPORTS TO: Neighbourhood House Coordinator

TIME COMMITMENT: 3-5 hours per week


Excellent communication and organisation skills
Excellent customer service skills
Competent use of MS Word, and Excel software
An understanding of the internet and its varied functions
Attention to detail
Ability to work autonomously and in a team environment

SUPPORT: Organisational induction training and specific task training will be provided. All Living & Learning Nillumbik volunteer supervisors encourage an open door communication environment for volunteers to ask any questions or raise any concerns.


Criminal background check
Working with Children check


Please refer to Council’s Volunteer Handbook for details regarding Occupational Health and Safety, Equal Opportunity, Bullying & Harassment, Privacy & Confidentiality and Code of Conduct policies and procedures. Full policy documents can be requested from the Volunteer Coordinator.

Living & Learning Nillumbik Vision and Mission
Our Vision:

We imagine a world of resilient people and connected communities

To work together with individuals, local communities and government to create a range of opportunities where people share, learn and connect


18 Bishops Road
Panton Hill VIC 3759

[email protected]

Local VRC: DVCS Volunteers Hub