About this opportunity
Chelsea Community Support Services Inc. is a community based and managed not for-profit agency located in Chelsea. Core functions undertaken by the agency include the provision of emergency relief, material aid, tax help, information, support and referral.
Key Position Objective: Community Support and Information Worker
Duties and Responsibilities include but not limited to;
• Receive clients at front counter
• Answer telephone enquiries
• To identify and assess clients’ needs utilising "helping interview" techniques and communication skills
• To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read
• Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy
Provision of support:
• Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client
• Work with other agencies to gain additional supports for clients
• Provide a "listening ear"
• Refer clients to agencies that can provide additional assistance
• Information Provision:
• To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing:
• Agency brochures and pamphlets
• Web resources
• Follow established agency administration procedures
• To record confidential client information accurately and legibly
• To accurately record the distribution of material assistance Other: • To comply with the policies and procedures of the agency • To assist in the maintenance of a clean and tidy shared workspace • Be available for rostered shifts • Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds • To have good self-management skills • Possess literacy, writing skills and basic computer skills required by the role. • To possess conflict management and resolution skills • Be willing to develop new skills as required by the position • To be prepared to participate in two-way feedback as an integral process within the team environment
National Police Certificate *. Working with Children Check *.
Ability to relate in non judgemental and compassionate manner to people with complex needs. This may include: unemployment, mental health issues, alcohol and other drugs problems, poverty, etc..
For applicants who successfully complete police check, agency orientation and trial period, there is a 6-day nationally accredited Community Information Worker training course (held over six weeks) with a cost associated to the volunteer: "Assess and Provide Services to Clients with Complex Needs".
Volunteers are required to support the mission and values of the agency.
Minimum roster commitment of 6 hours per weekSuitable for
- People with disability
- Skilled Volunteers
- Wheelchair Access
- Work Experience
- Administration & Office Management
- Counselling & Help Line
- Education & Training
Successful applicants will be required to attend training.Reimbursement
Approved expenses reimbursed