Volunteering at Griefline - June Intake 2024

About this opportunity

As a Support Volunteer at Griefline, you will help to support community members experiencing grief, loss, loneliness and isolation by undertaking the following tasks and activities:

• Complete at least one shift a week for a 12-month period

• Provide telephone support to help seekers using the Griefline framework

• Support forum users by reading and responding to posts and initiating new conversations using the Griefline Volunpeer guidelines

• Record demographic and other caller data required for funding and reporting purposes in the Griefline specified format

• Use the Griefline specified systems and tools for receiving calls, making calls, recording call information, responding to forum users, rostering and communicating with other volunteers and Griefline team members

• Follow Griefline’s policies and procedures, and if in doubt, seek clarification from a member of the Griefline team

• Maintain confidentiality and privacy requirements (for callers, volunteers and the Griefline organisation)

• Attend and actively participate in supervision/debriefing and peer group support sessions throughout the time volunteering at Griefline

• Keep up to date with Griefline information, policies and procedures, and attend training and development sessions when provided (either live or recorded)

• If volunteering from a location other than the Griefline St Kilda office, ensure calls are performed in a quiet, private space

Prior to commencing the role of Griefline Supporter, all volunteers are required to have successfully completed the Griefline support volunteer training, submitted a Police check clearance and signed the Volunteer Agreement.

To join our June 2024 intake, please complete the Volunteer Expression of Interest form available on the Griefline website under the 'Volunteer' tab (located on the right-hand side of the website).

Note: Interviews have already started, and positions are limited, so we recommend you submit your application as soon as possible to secure an interview for the volunteer role.

If you have any questions, please don't hesitate to contact the Griefline Volunteer Support Team at [email protected].

Additional requirements

National Police Certificate ^*.

We are looking for Support volunteers with the following skills, qualifications or experience: compassionate, non-judgemental, exceptional listener, breadth of life experience, ability to follow instructions and work within guidelines, clear warm speaking voice, and
the ability to maintain personal and professional boundaries.

If choosing to undertake Griefline volunteering remotely, it is a requirement you have a stable internet connection, be a confident user of technology and be able to work with new apps and systems quickly.

Time Required

A commitment of one 3-hour shift per week for 12 months or 100+ hours within 12 months is expected.

Suitable for

• Online & Remote Volunteers
• Skilled Volunteers
• Wheelchair Access
• Work Experience
• Young adults, 18 - 24

Type of work

• Counselling & Help Line

Training

Griefline Support Volunteers are required to complete Griefline’s training program. Volunteers are supported with access to online tools and resources throughout their time with Griefline, and have access to a Griefline volunteer supporter, peer support, debriefing, counselling supervision, and ongoing professional development.

Reimbursement

Volunteers who complete 100 hours of volunteering on the Helpline/G'day Line during weekends and public holidays can receive a service rebate of up to