Helping Hand Support Officer
About this opportunity
A Helping Hand in Clayton is an innovative new project by Dixon House Neighbourhood Centre commencing in July 2022. It's purpose is to provide practical support to low-income individuals facing barriers due to literacy or digital literacy. The program will have the oversight of Dixon House staff but will be staffed by volunteers with an interest, experience, or education in the welfare sector.
Position objectives are to *engage effectively with clients in order to provide practical support, *assess the need for further intervention in the areas of literacy or digital literacy, *provide additional support at Dixon House or refer externally if required.
Assistance provided may include *Reading and explaining a letter or a bill *Filling in a form (paper or online) *Registering for an email *Registering and accessing services online such as MyGov, Medicare, Centrelink *Searching for a service or program online
Additional requirements
Covid-19 vaccination . National Police Certificate *. Working with Children Check *.
KEY RESPONSIBILITIES -
*Engage with clients and determine need
*Provide practical and immediate support (only short-term)
*Offer further literacy or digital literacy training if required
*Refer to external supports if required
*Report on client outcome
SELECTION CRITERIA -
*Experience, interest, or qualifications in the community sector
*Fluent in spoken and written English
*Good communication and interpersonal skills
*Good computer skills
*Ability to follow instructions and also work autonomously
*Ability to be discreet and maintain confidentiality as required
*Positive and friendly attitude
*Strong ability to problem solve
*Experience in interacting with people from diverse backgrounds and abilities
1.5 - 3 hours per week on Tuesday afternoon or/and Thursdays morning during the school term.
Suitable for- Centrelink Volunteers
- Skilled Volunteers
- Work Experience
- Administration & Office Management
- Education & Training
- Tutoring & Coaching
Provided