Volunteer Nils Loan Assistant- Brunswick, VIC
About this opportunity
Role Capabilities
Show Respect
· Recognises & respects differences in culture, style & viewpoint
· Responds in culturally appropriate ways
· Actively & calmly works to solve problems & resolve conflicts
Display Resilience
· Is flexible, adaptable & maintains appropriate self-care
· Constructively raises & works through issues & challenges & seeks alternative solutions
· Keeps control of own emotions & remains calm in the face of challenging situations
· Displays an optimistic approach to work
Communicate Effectively
· Clarifies own understanding
· Monitors own & others’ non-verbal cues & adapts where necessary
· Clearly explains complex concepts & arguments to create shared understanding with individuals & groups
· Requests & provides information in well written formats
· Causes understanding in others by developing logical & well-reasoned arguments
Influence Others
· Utilises facts, knowledge & experience to support recommendations
· Respectfully provides own point of view & works to understand the perspectives of others
· Identifies others’ concerns & expectations
· Works towards solution-focused & mutually satisfactory outcomes
· Demonstrates compassion, empathy, sensitivity & understanding in resolving conflicts & differences
· Manages challenging relations with internal & external stakeholders
Focus on People we Serve
· Is mindful of the impact of own role on those TSA serves in the community
· Applies policies for the protection of confidentiality of people
· Provides service appropriately & responsively to the needs of people
· Recognises the need for referral & takes appropriate action
· Advocates & negotiates effectively for people
· Confirms satisfaction with services & addresses or escalates complaints
Role Required Tasks
**Interview clients, maintain appropriate records & refer to appropriate personnel ** · Interview clients whilst respecting client boundaries · Maintain privacy of the clients · Maintain appropriate case notes through clear, concise & factual records of conversations · Client service provided within scope of the NILS worker’s role · Notes accurately reflect the conversation & requirements of the client · Maintain non argumentative approach at all times
Cultural Competency
We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.
· Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices
· Demonstrates commitment to culturally appropriate and inclusive practice
· Demonstrates practical application of concepts and principles of inclusion
· Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
· Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
· Works effectively with an interpreter as required, in line with organizational guidelines
Mandatory Requirements Of The Role
· Fully complete The Salvation Army's volunteer registration process
· Current Criminal History Check (Police check) required
· Complete TSA induction modules and any other training as required
Additional requirements
Covid-19 vaccination . National Police Certificate *.
Please use the following link to apply:
https://salvationarmy.wd3.myworkdayjobs.com/Salvos/job/Brunswick-VIC-Australia/V--Nils-Loan-Assistant_R19753-1
Cultural Competency
We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.
· Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices
· Demonstrates commitment to culturally appropriate and inclusive practice
· Demonstrates practical application of concepts and principles of inclusion
· Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
· Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neuro-diversity and multi faith
· Works effectively with an interpreter as required, in line with organizational guidelines
Mandatory Requirements Of The Role
· Fully complete The Salvation Army's volunteer registration process
· Current Criminal History Check (Police check) required
· Complete TSA induction modules and any other training as required