ID: 171563

Technical Writer (NDIS)

Disability Services Regular - less than 6 months Across: Perth WA, Melbourne VIC, Hobart TAS, Darwin NT, Canberra ACT, Brisbane City QLD, Sydney NSW

About this opportunity

Get 2 Know is searching for an experienced Volunteer NDIS technical writer to join our team and help take our services to new heights. As an ideal candidate, you have proven experience in a highly technical field, as well as experience or knowledge of the National Disability Insurance Scheme (NDIS). Your ability to evaluate and analyse complex information is second to none - you will be able to understand, analyse, and create and edit internal and external content in relation to the NDIS.

Objectives of this Role

  • Develop comprehensive NDIS documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly NDIS content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
  • Research, create, and maintain information architecture templates that uphold organisational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in relevant technical field
  • Experience or good working knowledge of the National Disability Insurance Scheme (NDIS)
  • 1-3 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content (desired)

Time Required

10-15 hours per week, with a flexible schedule available

Suitable for
  • Families with Children
  • Online & Remote Volunteers
  • Skilled Volunteers
  • Travelling Volunteers
  • Work Experience
Type of work
  • Disability Support
  • Marketing, Media & Communications
  • Research, Policy & Analysis
  • Writing & Editing

Guidance and Mentoring