ID: 164022

Op Shop Retail & Customer Support

Community Services Regular - more than 6 months Rosanna VIC

About this opportunity

Volunteer at our fabulous Op Shop! The Retail Support role assists with the daily operations within the Kids First Retail Op shops in Rosanna and Thornbury by providing hands-on support to staff, excellent customer service and keeping our shops looking beautiful.

• Provide and maintain high levels of customer service in line with Kids First standards.

• Assist customers to find the perfect pre-loved fashion item, unique gift or other purchase while always expressing thanks for supporting Kids First.

• Assisting with maintaining a well presented and tidy store.

• Accepting donations and thanking donors for supporting Kids First.

• Use available point of sale systems and processing technology.

• Cash handling, using an EFTPOS machine and sales register.

• Promoting and talking to customers about current Kids First and Retail Op Shop promotions or events.

• Represent Kids First’s Op Shop team through your passion for supporting vulnerable children and families.

Additional requirements

Covid-19 vaccination . National Police Certificate *. Working with Children Check *.

No prior retail experience is necessary, you can learn from our experienced staff and volunteers!

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

A minimum commitment of 4 hours per week or fortnight is preferred.

Suitable for
  • Centrelink Volunteers
  • People Learning English
  • Skilled Volunteers
  • Younger volunteers, aged 14-18
Type of work
  • Fundraising & Events
  • Retail & Sales

Onboarding, policies and procedures will be completed online. Induction and orientation will be provided onsite.