Reception Concierge Support
About this opportunity
The Opportunity
Our Concierge Support Volunteers are the first point of welcome for our visitors and clients.
You will make a difference by
- Welcoming visitors to IPC Health’s services.
- Supporting clients, families, carers and visitors in the waiting rooms of IPC Health’s campuses
- Work closely with Client Services staff to ensure client’s reception and waiting time is a good experience
- Ensure all clients and visitors are offered a surgical mask
- Ensuring waiting rooms are tidy and welcoming
- Support Client Services staff with general admin and other tasks when needed
To succeed, you will need
- Excellent customer service skills
- Demonstrated understanding and respect for our diverse communities
- Ability to interact in a positive manner with clients and staff of IPC Health
- Willingness to work autonomously to support clients
- Friendly and adaptable communication skills including active listening skills
- Ability to speak, read and write in English
- Patience and flexibility
- Empathy and compassion
- Willingness to undergo national police check organised and paid for by IPC Health
- Evidence of current flu, measles mumps rubella, pertussis, varicella, hepatitis B vaccinations or serology. Covid 19 vaccinations and boosters are also strongly recommended.
Additional requirements
Flu vaccination . National Police Certificate *. Working with Children Check *.
Record of vaccination or serology (blood test) report for:
• Influenza for this year
• Measles Mumps Rubella (MMR)
• Chicken Pox (Varicella Zoster)
• Whooping Cough (Pertussis) less than 10 years old
• Hepatitis B blood test report showing antibodies > 10
One or more shifts at any of the following times and locations: Mon - Fri 8:15am to 12:30pm at Deer Park, Hoppers Crossing, Wyndham Vale and St Albans
Suitable for- Centrelink Volunteers
- People Learning English
- People with disability
- Skilled Volunteers
- Administration & Office Management
- Disability Support
- Seniors & Aged Care
- Translating & Interpreting
We'll provide on-the-job and online induction, training and support.
Reimbursementimmunisation requirements costs as needed