ID: 161873

Concierge Support

Health Regular - less than 6 months Across: Altona Meadows VIC, Deer Park VIC, Hoppers Crossing VIC, St Albans VIC, Sunshine VIC, Wyndham Vale VIC

About this opportunity

We are One Team IPC Health, we are passionate, creative and we make a difference.

We deliver innovative high-quality services that are client centred, collaborative, coordinated and demonstrate value through measured impact. We are a not-for-profit community health service committed to working with the rapidly growing areas of Melbourne’s middle and outer West, where population will grow by 400,000 in the coming 15 years. By year 2035, we anticipate that the total population served will be approximately 1.2 million.

The Opportunity

Our Concierge Support Volunteers are the first point of welcome for our visitors and clients. Your support by screening our visitors and clients prior to entry is instrumental to ensuring our staff and community stay safe from COVID.

You will make a difference by

  • Welcoming visitors to IPC Health’s services and reviewing them against entry criteria
  • Restricting access to visitors who do not comply with entry criteria and explaining why
  • Supporting clients, families, carers and visitors in the waiting rooms of IPC Health’s campuses
  • Ensuring waiting rooms are tidy and welcoming

To succeed, you will need

  • Excellent customer service and communication skills including clear verbal communication
  • Empathy and compassion
  • Demonstrated understanding and respect for our diverse communities
  • Current Victorian drivers licence (preferable)

Additional requirements

Covid-19 vaccination . National Police Certificate *.

Record of vaccination or serology (blood test) report for:
• Influenza
• COVID 19
• Varicella Zoster
• Pertussis

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

The time commitment is one or more sessions of four hours each week. We have 2 available shifts of 8:15am to 12:30pm or 12:30pm to 4:45pm across each of our 6 campus locations spread across Melbourne’s west.

Suitable for
  • Centrelink Volunteers
  • People Learning English
  • People with disability
  • Skilled Volunteers
Type of work
  • Administration & Office Management
  • Disability Support
  • Seniors & Aged Care
  • Translating & Interpreting

We'll provide on-the-job and online induction, training and support. Successful volunteers will need to complete a police check which we will pay for and arrange.