ID: 159386

Customer Service and Administration Support (s2s program) - VIC Corio

Education & Training Regular - more than 6 months Corio VIC

About this opportunity

Student2student is one of The Smith Family’s most impactful programs supporting reading outcomes for children and this is your chance to make a difference. Administration and Customer Service Assistant (s2s) volunteers participate in a range of activities including handling customer service phone and email queries and entering managing important data. This role focuses on supporting the local s2s Program Specialist but may also include supporting interstate team members. Through this role, volunteers provide critical background support for the educational and social development of disadvantaged young Australians to succeed at school, so they can create better futures for themselves.

Key responsibilities: • Data entry and excel spreadsheet management • Providing excellent customer service to readers and families involved in the program • Liaising with buddy schools and facilitators to support the program • Actioning and responding to administrative queries and requests • General administrative duties including mail handling

Essential Competencies / Skills: • Strong computer skills including database management and using current Microsoft Office programs • Excellent communication skills, both spoken and written • Highly effective customer service and interpersonal skills • Ability to multitask and work to tight deadlines • Ability to work cooperatively in a team environment

Desirable Competencies / Skills: • Competency in operating database or CRM systems such as Microsoft Dynamics

Essential Experience / Education: • Experience using Excel and Outlook programs

Desirable Experience / Education: • Awareness of the community and education services sector and issues affecting disadvantaged people • Experience in a similar position providing administrative and customer service assistance within a professional and confidential environment

Screening requirements – • Police Check • Working with Children Check Card • 2 x Reference Checks

Additional requirements

National Police Certificate *. Working with Children Check *.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

1 day a week/3 hours a day for 6 to 12 months

Suitable for
  • Centrelink Volunteers
  • Skilled Volunteers
Type of work
  • Administration & Office Management

Training for this role will be provided