ID: 141663

Volunteer Tourism Ambassador

Recreation Regular - more than 6 months South Murwillumbah NSW

About this opportunity

The Tweed Tourism Company is the peak destination marketing organisation for the Tweed region who aim to develop and build a long-term sustainable tourism economy for the Tweed. The Tweed Visitor Information Services is committed to maximising the value of tourism to the Tweed Shire. The Tweed Tourism Group is responsible for marketing are being actively involved in planning for the future development of tourism in our region. As an organisation we rely on partnerships with business operators, to help us better fulfill our role of attracting visitors to the Tweed. The service is user pay – i.e. operators pay to have their brochures displayed in the Centers. All volunteers are on a three-month probationary period. At completion of three months, your performance is reviewed with your supervisor. We discuss your progress, what you have enjoyed about your position and any concerns either party may have. Overall your suitability to the position is assessed. At this time, should you not be happy with the position or if The Tweed Visitor Information Services is not satisfied with your performance, the relationship can be terminated. Position would suit people able to work 2 days consecutively but not a must. ALL POSITIONS HOURS AND DAYS TO BE DISCUSSED.

PLEASE NOTE: A current Working With Children Check is mandatory prior to application.

Additional requirements

Working with Children Check *.

Volunteers will need to perform the following duties each shift; open and close the Visitor Information Centre, Count the float each morning and open the Point of Sale system, count the float each afternoon and check takings against the Point of Sale system report, process retail sales and ticketing as required, maintain communication log, key statistics into Excel, monitor of brochures both local and out of region, purchase petty cash items as needed, light cleaning.
We aim to provide a friendly, efficient and unbiased service to all visitors and inquiries ensuring accuracy and quality of information, product and service delivery.
Volunteers should be punctual, efficient and courteous and always assume a pleasing and helpful manner to visitors and peers alike. A high level of uniform presentation is required, work shirt is provided. You will need to be respectful of all others and be a team player, take ownership of your duties while on shift, work with integrity, to promote Tweed Tourism Operators who pay for brochure racking service, to follow Volunteer Standard Operating Procedures, ensure the practice of open communication, between visitor information centers, administration, fellow associates. To attend familiarisations of member properties as often as possible and to ensure maximum compliance in all areas of WH&S.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

. Shifts mid of the day 10am to 2pm, Minimum of four hours a week with flexibility to work up to 15 hours per week.

Suitable for
  • Centrelink Volunteers
  • Skilled Volunteers
Type of work
  • Administration & Office Management
  • Retail & Sales
  • Tour Guides, Information & Heritage

An induction program has been designed to assist all new volunteers.