ID: 133132

Emergency Relief Assessor

Community Services Regular - more than 6 months Epping VIC

About this opportunity

The Financial Assistance Program is a face to face and phone based service that aims to effectively respond to people experiencing financial hardship/financial crisis in a way that maintains their dignity and encourages self-reliance. The service is delivered by trained volunteers and provides short-term financial support for individuals. Financial Hardship refers to the difficulty in covering the costs of life’s essentials, loans or debt’s when they are due. Financial Crisis refers to current circumstances where a person is unable to meet their immediate needs due to a lack of funds.

Key Responsibilities:

Conducting Emergency Relief client appointments.  Assessing client needs, determining client eligibility and providing financial and/or material aid assistance within the agency’s Financial Assistance Program Guideline, Policies and Procedures.  Using agency and other sources of information to provide information and referral to clients.  Acting as an advocate (if requested) between a client and another organisation to assist a client to access an appropriate service (e.g., Financial Counsellor, Utility Company etc.).  Recording details of ER interview – the information given, actions taken and referrals made.  Keeping skills and knowledge up-to-date by attending regular on-going training sessions and meetings, and by reading appropriate material.

Benefits for the Volunteer:

Experience win the community sector Experience being part of a team Experience conducting client appointments Experience conducting assessments and relevant financial support interventions Experience working with diverse communities Experience to put on your resume for those looking for work Access to training and certificates

Additional requirements

National Police Certificate *. Working with Children Check *.

 Good computer/IT skills.
 To be able to work as part of a team (of volunteers, students and staff) but also
able to work independently and remotely too if needed.
 A non-judgmental attitude and respect for others
 Ability to relate to a wide range of people from different cultural backgrounds
 To be a reliable and conscientious worker
 To be cooperative and accept direction
 To work within the WCC policies, procedures and guidelines
 Respect all forms of confidentiality and abide by the Agency’s Code of Ethics
 Ability to speak 2nd language ideal but not required i.e. Arabic, Farsi, Tamil
 Community Services/Social Work experience ideal but not required
 Knowledge of local community and government services ideal but not required

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

3 hours per shift – operates Monday – Friday (Days, Start & Finish times TBD)

Suitable for
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Counselling & Help Line
  • Mediation & Advocacy
  • Safety & Emergency Services

All WCC volunteers have access to free training related to their volunteering activities.