Reception
About this opportunity
About this opportunity:
CSF services include emergency financial assistance, client advocacy and community information. The Agency is looking for receptionists to provide a high standard of customer service to people contacting or visiting the agency.
Key Responsibilities
- Greet people visiting CSF
- Answer the telephone, assess the nature of the call, transfer calls and take messages
- Where appropriate, inform clients of the agency’s requirements for assessment
- Where appropriate, inform clients about other agencies that may be able to assist
- When needed, assist clients complete required documentation
- Inform the appropriate worker when their appointment has arrived
- Make appointments for clients where appropriate
- Perform general office duties as directed, including use of PC and fax machine, register of incoming and outgoing mail, monitoring public access computers
- Be aware of and adhere to CSF policies and procedures
- Abide by the agency’s Code of Ethics
Additional requirements
Covid-19 vaccination . National Police Certificate *. Working with Children Check *.
Be able to relate to people from various walks of life and be accepting of others values and needs. Possess awareness of own strengths and limitations.
* May be arranged via the Organisation. Details to be provided on expression of interest.
Suitable for
- Centrelink Volunteers
- Skilled Volunteers
- Administration & Office Management