ID: 95315

Carer Helpline – help carers of people with mental illness connect with support services

Community Service Long Term Rosanna, VIC

About this opportunity

Help people to gain better mental health, and improve the quality of their lives.

The role of the Volunteer at Carer Helpline is to assist callers in understanding how they can best support the person with a mental illness, accessing community supports and mental health services as well as strategies for looking after themselves. Telephone support is a process of listening with care to callers’ concerns and providing relevant non-clinical information and/or referral as appropriate.

In this role you will:
• Provide quality telephone/online support, information and referral service to callers to the Carer Helpline;
• Send information/brochures to callers in a timely manner as required;
• Maintain statistical records;
• Commit to volunteering with Carer Helpline for 12 months, volunteering half a day per fortnight;
• Receive an induction to Mind and Carer Helpline, training, and ongoing support throughout your time with Carer Helpline;
• Make a meaningful contribution to the community and a significant difference to the life of someone living with a mental illness

You will have:
• Excellent communication and listening skills.
• An understanding of mental illness and its effects on families and other carers.
• A non-judgemental attitude towards people.
• Ability to provide support in a busy environment.
• Computer literacy (Microsoft Office and email) and Internet searching skills.
• A current Police Check (facilitated and paid for by Mind if you are successful in your application) and a Working With Children Check
• Personal experience of supporting someone with a mental illness, an understanding of the mental health system or an understanding of carer issues and carer support services (desirable)
• An understanding of confidentiality and privacy issues (desirable)
• Previous experience in a similar volunteering position (desirable)

Join our team:
Carer Helpline has a volunteer recruitment and intake once every six months. If Carer Helpline is currently recruiting volunteers, a volunteer position will be listed on the recruitment page on our website, ‘Jobs @ Mind’. All applications for volunteer positions take place via our website.

Please note that Mind Australia does not accept ‘expressions of interest’ for volunteer positions – instead we encourage you to sign up for email alerts on our website, so that you are notified when a new volunteer position is added.

If you wish to learn more about this opportunity with the Carer Helpline program, please contact Neha Verma, Volunteer Coordinator, on 03 8640 5612.

Additional requirements

National Police Certificate *. Working with Children Check *.

Mind Australia pays for a Police Check for all successful volunteer applicants.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Half a day per fortnight, minimum length of commitment 12 months

Good for
  • Volunteers with a disability
Interested in
  • Companionship and Social Support
  • Counselling and Help Line
  • Disability Support
  • Second Language

An induction to Mind and Carer Helpline, training, and ongoing support throughout your time with Carer Helpline.