Outpatients Concierge Volunteers - Westmead - #197811
About this opportunity
As a Concierge Volunteer you are the first point of contact for our families attending the Outpatient department. It is important to make the child/young person and their family feel welcome and valued and assist through the check-in process as required. The Concierge Volunteer will be responsible for providing the following:
Greet the child/young person and their parents/carers warmly and make them feel welcome
Create a positive relationship with all children/young persons and their parents/carers by demonstrating a bright, cheerful manner
Offer assistance in relation to the check-in process; includes:
showing where to find the queueing ticket machines
talking through the ticketing process if needed
indicating outpatient waiting areas
seeking help from admin/nursing staff as required
*directing parents/carers to appropriate personnel for check-in
Give directions to hospital locations as required
Follow-up on any ad hoc request by families
Benefits: Feel like they are giving back to the community, that they have been able to help someone and meet a variety of people.
Additional requirements
Medical Check *. National Police Certificate *. Working with Children Check *.
4 hour shifts Monday - Friday
Type of work- Administration & Office Management
- Tour Guides, Information & Heritage
Successful applicants provided appropriate training to develop knowledge and skills for the position
Reimbursementparking