ID: 62077

Lifeline Volunteer Crisis Supporter - Gordon - # 62077

Emergency Response Regular - more than 6 months Gordon NSW

About this opportunity

With the ever-growing stresses of daily life and increasing numbers of calls to Lifeline's national crisis line, there is always a need for more Telephone Crisis Supporters (CSs) to assist help-seekers with a wide variety of issues, including loneliness, relationships, domestic violence, abuse, gambling, drugs and alcohol, mental health, grief and loss, and suicide.

With the ever-growing stresses of daily life and increasing numbers of calls to Lifeline's national crisis line, there is always an urgent need for more Crisis Supporters (CSs) to assist help-seekers with a diverse variety of issues, including loneliness, relationships, domestic violence, abuse, gambling, drugs and alcohol, mental health, grief and loss, and suicide.

What is involved in being a Lifeline Crisis Supporter?

  • Following a recruitment process, you will undertake a 3-month training course to become a qualified Crisis Supporter on our phones, answering calls to Lifeline's 13 11 14 national crisis line.

  • You will listen compassionately to what's going on for the help-seeker.

  • If needed, you will support the caller to make a safety plan

  • You will be part of an essential frontline team of 260 CSs working at our centre in Gordon, which in 2020 answered over 99,000 calls -- 11% of all national calls.

Benefits:

  • Volunteer locally and have an impact nationally

  • Give back to the community

  • Develop new skills for personal and professional growth

  • Offer hope to people in crisis

  • Connect socially with other volunteers and make new friends

  • Join the vibrant Lifeline community and be part of Lifeline's mission to save lives from suicide


Additional requirements

Recruitment of new volunteers is contingent on the applicant ... Having a successful police check; being a permanent Australian or New Zealand resident; being 18 years or over; living in the Lifeline H2H catchment in the northern area of Sydney, which covers the suburbs and surrounding areas along the Pacific Highway from North Sydney to Berowra.

Time Required

6 hours a week (face-to-face and E-learning) over 10 weeks Flexible shifts available after training.

Suitable for
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Counselling & Help Line
Training

Initial 3-month training: Tuesdays 6.30-9.30pm and 2-3 hours e-learning p/week. Accreditation $750