ID: 4062

Lifeline WA - Telephone Crisis Supporter

Community Services Regular - more than 6 months Perth WA

About this opportunity

Lifeline WA is looking for compassionate and dedicated individuals to become Telephone Crisis Supporters and answer calls from Lifeline’s 13 11 14 telephone crisis support line.

Lifeline's 13 11 14 service is a nationally routed crisis support number, available every day of the year, from any location in Australia. It is available to anyone - regardless of age, gender, ethnicity, religion or sexual orientation. Lifeline WA provides all Western Australians experiencing a a personal crisis or thinking about suicide with access to 24-hour crisis support and suicide prevention services. Lifeline’s mission is to prevent suicide, support people in crisis and reduce the stigmas, which can be a barrier to people seeking help.

What’s in it for you? By becoming a Telephone Crisis Supporter for Lifeline WA, not only will you be making a difference to the lives of other Australians who use our services, but you’ll also be enriching your own life through the opportunity to:

  • Give back to your community.
  • Learn valued new skills.
  • Meet new people.
  • Become part of Lifeline’s fantastic community of crisis supporters.
  • Receive opportunities for further training and development.
  • Volunteer locally but know that you have a national impact.
  • Experience personal and professional growth.
  • Be exposed to potential career opportunities.
  • AND MOST OF ALL, know that you’re making a real difference to the lives of many Australians by helping to create safe and mentally healthy communities, free from suicide.

This is a great opportunity to become involved with a not-for-profit organisation that is dedicated to preventing suicide and driving inclusive, positive community change for everyone.

How to become a Telephone Crisis Supporter:
Step 1 – Complete an application / please contact Lifeline WA for an application

Step 2 – Attend a ZOOM interview

Step 3 – Complete the training via ZOOM.
We are currently offering the two weeks, full-time course option, which will be held on: Monday 21st June 2021 – Friday 2nd July 2021 9.00am – 4.30pm daily

Step 4 – Mentoring Shifts – attend 4 x 4 hour Mentor shifts between: Monday 16th July 2021 – Friday 27th July 2021

Step 5 – Take your first shift and help an Australian in crisis. Lifeline WA has highly dedicated team members who are there to assist you with ongoing support and training.

Closing date for applications for the full-time intake of Telephone Crisis Supporters, starting in June 2021, is Friday 21st May.

Please note, Lifeline WA also offers part-time intakes of volunteers throughout the year.

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, and those with a lived experience of suicide.

Volunteers have enabled Lifeline WA to provide essential crisis support services for over 30 years. Will you help us to continue this commitment to the community?

Additional requirements

National Police Certificate *. Working with Children Check *.

It takes a dedicated community of Telephone Crisis Supporters to ensure every Australian can call Lifeline’s 13 11 14 telephone crisis support service 24 hours a day and 365 days a year.

To be successful in the role of Telephone Crisis Supporter, you need to be compassionate, empathetic, a good listener, respectful, non-judgemental and open-minded. You also need to have basic computer literacy and good verbal and written English communication skills.

It is not essential to have had any previous experience within a mental health work environment, nor is it essential to have had a lived experience of suicide. Lifeline WA is looking for people who are committed to helping others and who want to make a positive impact within their community. The Telephone Crisis Support training will equip you with all the necessary skills to ensure you’ll be confident and able to provide support to Lifeline’s callers in their time of emotional distress and crisis. You’ll need to undertake training, meet selection criteria and commit to a minimum of 4 hours per week and a total of 96 hours per year.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

4 hours per week

Suitable for
  • Wheelchair Access
Type of work
  • Counselling & Help Line
  • Mediation & Advocacy
  • Safety & Emergency Services

Crisis Support Workplace Training Course (compulsory)


Refreshments provided