ID: 211004

Family Life Volunteer Retail Assistants

Community Services Regular - more than 6 months Elwood VIC

About this opportunity

The Boroondara Volunteer Resource Centre is advertising this role on behalf of Family Life.

Family Life has been working with vulnerable children, families and communities since 1970. At the core of our organisation is our vision to build capable communities, strong families and thriving children.

As an organisation we celebrate diversity and inclusion. We value, respect, and listen to people who are culturally and/or linguistically diverse, gender and sexually diverse and people with a disability.

Family Life has multiple Community Opportunity Shops located across the Bayside, Mornington Peninsula and Kingston regions of Melbourne. These community-hubs are vibrant spaces, each shop playing an important role in the lives of the community of which they are a part.

Family Life was founded by volunteers and they continue to play a key role in making a positive difference in supporting our community.

Position Objective:

The Volunteer Retail Assistant helps raise funds to support Family Life’s services by assisting in the day to day operations of the Community Opportunity Shops.

The key responsibilities can include but are not limited to:

  • Courteously accept donations from the public
  • Sort and clean donations according to processes and procedures
  • Replenish stock on the shop floor with merchandise as required
  • Provide exceptional customer service to members of the public
  • Process payments for the sale of goods
  • Maintain a safe and clean working environment
  • Demonstrate, understand and apply the Family Life principles


The Volunteer Retail Assistant operationally reports to the Store Manager, or their delegate, who is responsible for assigning daily tasks.


  • 4 hours per week, days to suit (Monday to Sunday)
  • Retail experience preferred, but not necessary
  • Enthusiastic and team player
  • Strong organisational skills
  • Good communication skills and customer friendly attitude
  • Punctual and reliable
  • Ability to take initiative and know when to take direction
  • Ability to work with people of a diverse background and with diverse needs
  • Willing to obtain Working with Children Check and undergo a police check (free to volunteers).

Additional requirements

National Police Certificate *. Working with Children Check *.

As part of the application process you will be asked to agree to Family Life Policies, Volunteer Agreement and Volunteer Position Description.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Minimum 4 Hours per week. Monday to Sunday shifts, 9-1pm, 1-5pm or all day.

Suitable for
  • Centrelink Volunteers
  • Families with Children
  • People Learning English
Type of work
  • Retail & Sales

The Volunteer Retail Assistant will be required to undergo Family Life Induction. Additionally, a role and site induction with instruction on processes and procedures will be provided by the Store Manager, or their delegate, on the first day. You will be offered ongoing support to ensure you are comfortable and happy in your volunteer role.