ID: 179199

Volunteer Information & Referral Officer

Disability Services Regular - less than 6 months South Brisbane QLD

About this opportunity

About the role

Volunteering with Pathways information and referral service gives you the opportunity to assist some of our community's most vulnerable people with disability to link in with the help and advocacy they need at a time when they most need support, avoiding the need for them to navigate the community services sector on their own.

Volunteering with Pathways will provide the opportunity to:

  • Develop a thorough understanding of disability advocacy services, community legal centres and not-for-profit support services
  • Learn about different state and federal support schemes and how they work
  • Develop verbal and written communication skills
  • Work from a human rights, person centred and trauma informed approach

Volunteers will be supervised by the Network Coordinator and lead Information and Referrals Officer and be provided with supportive training prior to commencing on the hotline. There is an expectation that volunteers commit to one day per week (9.00am-5.00pm) for three months and provide the days that they are able to volunteer in their application. As a volunteer at QAI, you can expect to be supported to develop your knowledge in areas of disability advocacy and disability issues, as well as becoming part of a team who are passionate about inclusion, accessibility and social justice.

Successful applicants will:

  • Have a strong commitment to human rights, social justice, and diversity
  • Be comfortable answering phone and email correspondence
  • Be a team player, willing to ask questions and make enquiries when there is uncertainty
  • Assist with the development of resources
  • Be required to have a Blue Card and Qld Disability Worker Screening

About the organisation

Pathways was created to assist Queenslanders with disability, their families, friends, and carers to find disability advocacy support based on their needs and location, ending the need for people to call multiple organisations trying to find who is best placed to assist. Pathways aims to understand the issues Queenslanders with disability are facing, and provide responsive, detailed, and appropriate information and referrals. Pathways is operated by Queensland Advocacy for Inclusion (QAI). See our website for more at

How to apply

Please email your cover letter (no more than 1 page) and resume to [email protected] with the subject line: Pathways Volunteer Expression of Interest.

Should you have any questions about this role, please call 07 3844 4200 and ask to speak to Caitlin de Cocq van Delwijnen.

Additional requirements

Blue Card and Qld Disability Worker Screening (QAI can help to arrange these)

Time Required

One day per week (9.00am-5.00pm) for three months minimum

Suitable for
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
  • Work Experience
Type of work
  • Administration & Office Management
  • Counselling & Help Line
  • Disability Support
  • Mediation & Advocacy