ID: 176404

Reception Concierge

Community Services Regular - more than 6 months Holt ACT

About this opportunity

The Reception Concierge works under general direction from the Family Support Services Team Leader to provide high quality customer service to people accessing the community centre; assists with reception and other program administration as appropriate; and helps ensure the premises maintain a good public image.

Service Delivery To work effectively, the Reception Concierge engages in positive and professional relationships:

• Engage compassionately with centre attendees and identify what assistance they require. • Undertake appropriate and effective networking within UCK and external networking if requested by the organisation.
• Other duties as directed by Management. Administration The Reception Concierge will also perform administration duties to: • Assist with preparation and maintenance of administration material as required. • Maintain and secure administration records and files in accordance with office procedures and the UCK Privacy Policy.

Teamwork As part of the Team, the Reception Concierge will:

• Operate under the values, policies, and procedures of the organisation. • Develop sound relationships and effective communication with both internal and external colleagues. • Actively participate in volunteer team meetings and provide positive support to other team members. Development • Actively commit to attending volunteer team meetings and participate in training offered by UCK.

Property • Assists in maintaining the property clean and tidy for the comfort and safety of each person attending the centre. • Assist with set up and pack up of relevant events.

Selection Criteria Capacities The key capacities that will be required for the role are: • Maturity: resilient and positive outlook, with a clear set of values that include justice, honesty and integrity.
• Communication: high level communication, negotiation, networking and relationship- building skills. • Collaboration: work collaboratively and have an understanding of ethical boundaries.

Qualifications and Experience Essential criteria • Relevant experience or qualifications in administration, reception, community services, hospitality or similar.
• Understanding of and a commitment to work within the ethos of the Uniting Church in Australia.
• Highly developed capacity to work both in a team and independently. • Working with Vulnerable Persons card and police check or capacity and willingness to get them at your own expense.

Desirable criteria • Familiarity with the use of technology including appropriate computer software to fulfil the responsibilities of the role. • Knowledge of the ACT community sector.
• Clear understanding of Workplace Health and Safety guidelines and how to apply them in practice.


Additional requirements

Working with Children Check *.

WWVP

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Monday-Friday 9AM-12:30PM or 12:30PM-4PM. We ask that our volunteers commit to at least one regular shift per week. We are currently looking to fill the following shifts: Afternoon shifts: Monday, Tuesday, Thursday and Friday. Morning shifts: Tuesday, Thursday and Friday.

Suitable for
  • Centrelink Volunteers
  • People Learning English
  • Skilled Volunteers
  • Work Experience
Type of work
  • Administration & Office Management
Training

On the job training available from staff and more experienced Reception Concierge volunteers.