ID: 164188

Technical Writer

Health Regular - less than 6 months Across: Perth WA, Melbourne VIC, Hobart TAS, Adelaide SA, Darwin NT, Canberra ACT, Brisbane City QLD, Sydney NSW

About this opportunity

About the Role

Get 2 Know is searching for an experienced technical writer to join our team and help take our services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand concepts that may be difficult to comprehend.

Objectives of this Role

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
  • Research, create, and maintain information architecture templates that uphold organistional and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content (desired)

Time Required

10-15 hours per week

Suitable for
  • Families with Children
  • Groups of 10 or more
  • Online & Remote Volunteers
  • Skilled Volunteers
  • Work Experience
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Education & Training
  • Fundraising & Events
  • IT & Web Development
  • Marketing, Media & Communications
  • Research, Policy & Analysis
  • Translating & Interpreting
  • Writing & Editing