ID: 164162

Vinnies Helpline Volunteers

Community Services Regular - more than 6 months Barton ACT

About this opportunity

The St Vincent de Paul Society aspires to be recognised as a caring Catholic charity offering 'a hand up' to people in need. We do this by respecting their dignity, sharing our hope, and encouraging them to take control of their own destiny.

For over 180 years, Emergency Relief and Home Visitation has remained the core work of the Society. Inspired by the Society’s founders in 1833, our conference members (volunteers) continue to visit people in their homes or within Vinnies centres to provide support, friendship, and material assistance. Conferences are the core group that gather in prayer and friendship as they respond to calls for help from those in their local area. This help is directly related to the specific needs of the individual, and can include, among other things, assistance with food, utility bills, clothing, education support, or connection to services.

Our Helpline is the first point of contact for all telephone requests for emergency assistance. Volunteers assist with recording details of requests onto the Helpline database for distribution to Conferences (home visitation volunteers) for actioning. They also assist with a variety of administration tasks to assist in meeting desired outcomes.

Key Responsibilities:

• Taking requests for assistance which are received through the Helpline phones and entering the details live into a database • Liaising with stakeholders to deliver emergency assistance services i.e. home visitation • Computer work including data entry, data validation, data migration, word processing • Filing – both paper and electronic including archiving • Compliance with organisational policies and procedures, training requirements, legislation, health and safety, diversity and a commitment to quality systems and continuous improvement.

Requirements:

• Volunteers must be 18 years and over. • All volunteers must have a Working With Vulnerable People card (WWVP). • Additional checks may also be required, including a National Criminal History Check, and/or reference checking.


Additional requirements

Requirements:

• Volunteers must be 18 years and over.
• All volunteers must have a Working With Vulnerable People card (WWVP).
• Additional checks may also be required, including a National Criminal History Check, and/or reference checking.

Time Required

Monday or/and Wednesday between 9.00am and 3.30pm. Time negotiable however a minimum of 4 hours would be ideal.

Suitable for
  • Skilled Volunteers
Type of work
  • Counselling & Help Line