ID: 163393

Volunteer Resource Service Interviewer

Community Services Regular - more than 6 months Epping VIC

About this opportunity

The Whittlesea Volunteer Resource Service (WVRS) connects people who work, live or study in the City of Whittlesea to suitable volunteer roles.

The Volunteer Resource Service Interviewer provides information, advice and referral to community members who are interested in becoming volunteers. The role involves face to face or online interviews with people who have expressed an interest in volunteering and linking them to an appropriate volunteer opportunity. The Volunteer Resource Service Interviewer records information in the client status spreadsheet and database.

VOLUNTEER RESPONSIBILITIES • Respond to enquiries about volunteering from the public, by phone and email • Enter appointment bookings in the Outlook calendar • Interview potential volunteers, provide information about volunteering, give advice on finding and applying for volunteer roles, explain how to obtain a Working With Children Check, and refer applicants to WCC volunteer positions as relevant • Enter and update information in the VRS client status spreadsheet • Enter information in the database • Participate in fortnightly VRS team meetings

KNOWLEDGE, SKILLS & EXPEREINCE • Previous experience as a volunteer or recruiter, or advanced knowledge of volunteering or recruitment • Able to communicate clearly and effectively with people from diverse cultural and language backgrounds and/or people with disabilities • The ability to speak in languages in addition to English is valued but not essential • Empathy and a genuine interest in understanding client’s situations • Able to follow procedures and ask for help when needed • Good computer skills – training in the software used will be provided

LOCATION, DURATION AND COMMITMENT • The main location is Shop 111, Pacific Epping shopping centre. Some work can be done from home. • We are looking for a volunteer who can commit to six months or longer • Volunteers are asked to work for at least one five hour shift a week

Additional requirements

National Police Certificate *. Working with Children Check *.

Whittlesea Community Connections is a Child Safe organisation and all volunteers will be required to undergo a Working with Children Check and a National Police Check.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Volunteers are asked to work for at least one five hour shift a week.

Suitable for
  • Centrelink Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Administration & Office Management
  • Counselling & Help Line
  • Education & Training

All WCC volunteers have access to free training related to their volunteering activities