About this opportunity
Leep Overview Leep enables people to use technology in an increasingly digital world. We hope to close the digital divide and reduce social and economic exclusion through our volunteer-run digital mentoring program. Our program supports people from all walks of life to build their skills to confidently and safely use technology.
Position Overview The Area Coordinator is a voluntary role where the successful individual will utilise their people management and organisational skills to ensure that Leep’s programs run seamlessly within a given region or area. The Area Coordinator will be allocated an area where they will be responsible for managing and supporting the relationships between Leep’s clients and volunteers for that area. Sessions between Leep’s clients and volunteers can be held remotely or face-to-face in conjunction with local partners such as neighbourhood centres, community organisations, retirement villages, cafes, halls and libraries.
- Managing your own time to check the email account, portal and schedule meetings with Tech Mates online/via phone as required.
- Monitor scheduling and completion of mentoring sessions in the client database.
- If records are incomplete to contact the responsible Tech Mate.
Build relationships with volunteer Tech Mates to understand their mentoring attributes and how to best leverage each Tech Mate’s skills to meet the needs of learners.
- Alert Leep Staff of any concerns raised by Tech Mates regarding learner needs and or technical / system issues in the represented area.
- Contribute to the ongoing improvements of the program delivery by communicating feedback to Leep Staff.
- Attend briefing and training sessions as requested. Participate in regular Area Coordinator Team Meetings.
Key Skills and Experience:
- Great interpersonal skills with an ability to communicate effectively with a variety of people.
- Attention to detail and ability to follow processes.
- Ability to monitor data entry and follow up weekly reporting with a team of volunteers.
- Confidence in deciding when to escalate issues.
- Ability to work independently.
- Project management skills.
- Induction and Training.
- Fortnightly check-in with Manager of Volunteering plus email communication.
- Access to the Area Coordinators Teams' channel for peer support and resources.
- Access to professional development volunteer training sessions.
- Invitation to Leep recognition events.
- Complete EOI.
- If shortlisted, you will be asked to complete a short telephone interview.
- If successful, you will complete a 2-hour online training session.
National Police Certificate *.
2-3 hours per week (may increase during peak periods). Logging in to Leep account minimum twice per weekType of work
- Education & Training
Yes, induction and training provided by Leep.