About this opportunity
The No Interest Loan Scheme (NILS) is committed to achieving a more just and equitable society for people living on low incomes. NILS has been operating in Australia since 1981.
NILS provides a holistic response to the needs of people living on low incomes by connecting individuals to alternative consumer and financial assistance, providing support to improve financial capabilities and enhancing community participation through the recycling of funds into additional loans for other community members.
The NILS worker will learn to manage enquiries in a way that enhances the dignity and respect of the individual whilst helping them gain some form of financial control and empowerment in their lives. NILS is culturally relevant and safe, recognising the differing lifestyles, attitudes, religions and values in the communities in which its work is carried out.
- Respond to enquiries both by the phone and online and conduct interviews
- Assist client to understand available alternatives and refer to other services if appropriate.
- Complete Loan Application using an online app and other NILS follow ups as required, ensuring the Loan Application Process is completed following Anglicare Victoria and Good Shepherd policies and procedures.
- Maintain online client files with documents and notes and Download, collate and scan documents as appropriate.
At Anglicare Victoria our focus is on transforming the futures of children and young people, families and adults. Our work is based on three guiding pillars, Prevent, Protect, Empower. We offer a comprehensive network of services and seek to ensure the provision of high quality services that will bring about significant improvements in the life experience of the young people, children and families/caregivers with whom we work.
What you will need:
- Well-developed communication skills including:
- being a good listener and able to communicate well both face to face and over the phone;
- able to write clear file notes and record information accurately
- Demonstrates respect to clients and provides a non-judgemental service including ensuring client confidentiality at all times
- Ability to work in a team environment and participate in individual and group training.
- Basic office, computer and database skills, combined with the ability to learn new online programs as necessary
- Willingness to learn about Anglicare Victoria programs and other local agencies available for referral purposes
- Commitment to social justice principles, and specifically to the mission and aims of the Good Shepherd and Anglicare Victoria children/families and caregivers in out of home care.
Please Note: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement.
To apply or for further information please contact Michelle Taranto on 5135 9555
Applications close 12 February 2021
Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.
Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this. Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.
National Police Certificate *. Working with Children Check *.
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