About this opportunity
Volunteer Tour Guides greet and guide visitors on our 1-hour historical town group tours. Tours are either step on coach or walking tours.
- Answer questions about the town history’s, point out features of interest and engage visitors to help make a visit to the town a memorable experience.
- Become familiar with the tour guide script and history of the town.
- Confidently communicate with, and relate to, people of all ages and backgrounds.
- Maintain a satisfactory level of competence as a tour guide, including active participation in ongoing training and development, independent research and broadening of your own knowledge base.
- Sign into the Volunteer Sign-In Book at the beginning and end of your shift. Becoming a volunteer offers: -a sense of contributing to the local community -skill and knowledge development -work experience -personal development -friendship and fun -community connection
National Police Certificate *. Working with Children Check *.
- Experience in leading tours, presenting to groups, teaching, theatre, performing, or other background that would support your ability to deliver tours.
- High-level of communication and interpersonal skills, with the ability to communicate and connect with diverse people.
- A friendly and helpful disposition with a desire to provide excellence in customer service
1 hour guided tours, various shifts, morning and afternoonType of work
- Tour Guides, Information & Heritage
Training and induction will be provided by Visitor Services Officer, Visitor Services Team Leader and Centre staff. Volunteers are required to participate in our “on-the-job” training program which includes learning from other volunteers, before undertaking independent visitor servicing duties in the Information Centre. Following initial training volunteers will also receive ongoing training and product knowledge development opportunities