About this opportunity
Under the leadership of the Ambassador Coordinator, direction of Visitor Services Coordinators and in collaboration with the Visitor Services Officers you will be expected to: *Welcome visitors to the HOTA precinct, offering customised information and recommendations for their visit or enquiry. *Engage and inspire visitors to the precinct with the creative spirit of HOTA providing high level customer service, insights, and visitor-appropriate art interpretation. *Present information for the public, focusing on your personal connection to, or interest in art. *Provide proactive, sensitive, personable, and informed customer service to visitors at locations throughout the HOTA precinct. *Assist visitors with use of technology for interpretation, transactions, and evaluation. *Promote and conduct visitor evaluations and provide insights to the Visitor Services team about observations. *Promote extension opportunities for visitors, including Membership, upcoming HOTA precinct programs, tours, the Ambassador program, and direction to the HOTA website and social media. *Maintain a high level of knowledge relevant to visitors about HOTA and the HOTA Collection including but not limited to: programs in the Gallery and broader HOTA precinct, facilities and amenities, public transport, current marketing messaging, and other cultural and recreational tourism experiences on the Gold Coast. *Ensure an active contribution to a safe and secure workplace by monitoring art displays, visitor behaviour and well-being, and identifying and reporting incidents, risks and hazards. *Participate in daily briefings, and training sessions to support continual improvement of the HOTA visitor experience. *Support queue management and visitor entry to exhibitions, events, and interpretive programs, with periodic monitoring of the self-cloaking areas. *Monitor and distribute collateral and interpretive consumables. *Understand and adhere to all policies and procedures relevant to the role.
Working with Children Check *.
Ambassadors must be available to attend a minimum of one shift per fortnight, 23 fortnights per year, for an intial three year period. Shift times may be during the evenings, weekends and public holidays.
*Ambassadors must have a passion for art, exceptional customer service and a love of the Gold Coast.
*Highly developed emotional intelligence - with particular sensitivity to the needs of diverse audiences.
*Exceptional communication skills with paricular ability to learn, recall and convey artistic concepts and content, providing clear and accessible information and explanations.
*Fitness to deliver static and mobile interpretation, including pop-up talks and other programs, lifting objects weighing up to two kilograms, be static and/or mobile while talking for extended periods in a variety of indoor and outdoor spaces.
*A flexible, colligial, and reliable work ethic.
*Ability to ensure all work is carried out in accordance with the obligations detailed in the Workplace Health & Safety Act & Regulations and in accordance with HOTA's Workplace Health and Safety policy, Ambassadors must ensure that they do not place themselves or others at risk of injury or illness.
minimum of one shift per fortnight, 46 weeks of the year, for an initial three-year commitmentSuitable for
- People with disability
- Skilled Volunteers
- Wheelchair Access
- Arts, Craft & Photography
- Education & Training
- Tour Guides, Information & Heritage
self-paced study with on-site training including art interpretation