ID: 156203

Process Improvement Officer (Not-for-Profit & Charity - Community Justice Organisation)

Community Services Regular - more than 6 months Across: Doncaster VIC, Hawthorn VIC, Heidelberg VIC, Melbourne VIC, Richmond VIC, St Kilda VIC, Canberra ACT, Sydney NSW

About this opportunity

Main activities • Conducting process design/redesign activities and assisting with the development of implementation/change management plans. • Providing guidance and support on operational and process quality principles to stakeholders throughout the organisation. • Conducting internal process audits and compliance reviews to measure conformity to internal and external requirements and ensure required corrective action or business improvement opportunities are followed up. • Reporting on process improvement initiatives and audits. • Maintaining and improving the corrective action system, to ensure problems are recorded and preventative and corrective actions are identified and implemented effectively and timely with outstanding issues monitored.

Key skills • Broad knowledge of work processes and quality system requirements. • Knowledge of the importance of process and sound commercial practice. • Demonstrated initiative and proactivity. • Ability to develop innovative controls to reduce risk and fraud. • Strong written, verbal, communicating, and influencing skills. • Basic knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.

Internal contacts Management, Audit, Compliance, and Legal employees.

Typical experience At least 3-5+ years’ experience in quality, operations, or project management, coupled with relevant tertiary qualifications. May have certification in process improvement methodologies such as Lean, TQM, Kaizen, etc.

Additional requirements

Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
1. Australian Citizenship/Permanent Resident;
2. Relevant Qualifications and Certificates/Registrations;
3. Minimum of 5 years of relevant experience within Australia;
4. Great communication and listening skills;
5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

10 hours per week (Negotiable)

Suitable for
  • Centrelink Volunteers
  • Families with Children
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Companionship & Social Support
  • Counselling & Help Line
  • Disability Support
  • Education & Training
  • Fundraising & Events
  • Governance, Boards & Committees
  • Marketing, Media & Communications
  • Mediation & Advocacy
  • Research, Policy & Analysis
  • Safety & Emergency Services
  • Tutoring & Coaching
  • Writing & Editing

Every one at DCSS Australia will undertake the training free of charge:- Fair Work Ombudsman (FWO);- Council of Social Services (QCOSS);- Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.