ID: 156202

Process Improvement Manager (Not-for-Profit & Charity - Community Justice Organisation)

Community Services Regular - more than 6 months Across: Doncaster VIC, Hawthorn VIC, Heidelberg VIC, Melbourne VIC, Richmond VIC, St Kilda VIC, Canberra ACT, Sydney NSW

About this opportunity

Main activities • Identifying process improvement opportunities across the organisation. • Leading process design/redesign activities and developing implementation/change management plans. • Managing relationships with stakeholders throughout the organisation and providing guidance and support on operational and process quality principles. • Coordinating and conducting internal process audits and compliance reviews to measure conformity to internal and external requirements and ensure required corrective action or business improvement opportunities are followed up. • Reporting on process improvement initiatives and audits. • Maintaining and improving the corrective action system, to ensure problems are recorded and preventative and corrective actions are identified and implemented effectively and timely with outstanding issues monitored.

Key skills • Broad knowledge of work processes and quality system requirements. • Knowledge of the importance of process and sound commercial practice. • Demonstrated initiative and proactivity. • Ability to develop innovative controls to reduce risk and fraud. • Strong written, verbal, communicating, and influencing skills. • Excellent knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.

Internal contacts Management, Audit, Compliance, and Legal employees.

Typical experience At least 5-7 years’ experience in quality, operations, or project management, coupled with relevant tertiary qualifications. May have certification in process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.

Additional requirements

Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
1. Australian Citizenship/Permanent Resident;
2. Relevant Qualifications and Certificates/Registrations;
3. Minimum of 5 years of relevant experience within Australia;
4. Great communication and listening skills;
5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

10 hours per week (Negotiable)

Suitable for
  • Centrelink Volunteers
  • Families with Children
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Companionship & Social Support
  • Counselling & Help Line
  • Disability Support
  • Education & Training
  • Fundraising & Events
  • Governance, Boards & Committees
  • Marketing, Media & Communications
  • Mediation & Advocacy
  • Research, Policy & Analysis
  • Safety & Emergency Services
  • Tutoring & Coaching
  • Writing & Editing

Every one at DCSS Australia will undertake the training free of charge:- Fair Work Ombudsman (FWO);- Council of Social Services (QCOSS);- Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.