ID: 156187

Trainer, Educator and Assessor | NFP Community Justice Services Charity |

Community Services Regular - more than 6 months Across: Melbourne VIC, Canberra ACT, Sydney NSW, Perth WA, Darwin NT, Newcastle NSW, Brisbane City QLD, Gold Coast Mc QLD, Sydney NSW

About this opportunity

Main activities • Assisting in the development of internal training courses in line with ongoing needs identified with management. • Conducting regular training sessions to ensure staff competence both in the controlled classroom-type environment and also in relation to the workplace. • Maintaining up-to-date records of training activities. • Assisting in identifying performance problem areas and recommending various training methods and development to improve performance. • Modifying training courses often using audio-visual training techniques. • Monitoring the effectiveness of training programmes to ensure requirements are being met.

Key skills • Organisational and communication skills. • Experience in developing training material and programmes and procedural documentation. • Training facilitation. • Appreciation of different learning styles.

Internal contacts Sales and Marketing, Customer Service, Client Services, HR.

External contacts Educational and training institutes, training consultancies.

Typical experience 2-5+ years of training experience with relevant qualifications (certificate or diploma). Previous experience as a Contact Centre Officer/Customer Service Representative.

Additional requirements

Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
1. Australian Citizenship/Permanent Resident;
2. Relevant Qualifications and Certificates/Registrations;
3. Minimum of 5 years of relevant experience within Australia;
4. Great communication and listening skills;
5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

10 hours per week (Negotiable)

Suitable for
  • Centrelink Volunteers
  • Families with Children
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Companionship & Social Support
  • Counselling & Help Line
  • Disability Support
  • Education & Training
  • Fundraising & Events
  • Governance, Boards & Committees
  • IT & Web Development
  • Library Services
  • Marketing, Media & Communications
  • Mediation & Advocacy
  • Research, Policy & Analysis
  • Retail & Sales
  • Safety & Emergency Services
  • Translating & Interpreting
  • Tutoring & Coaching
  • Writing & Editing

Every one at DCSS Australia will undertake the training free of charge:- Fair Work Ombudsman (FWO);- Council of Social Services (QCOSS);- Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.