ID: 156176

Operations Manager/General Manager (GM) (Not-for-Profit & Charity - Community Justice Organisation)

Community Services Regular - more than 6 months Across: Doncaster VIC, Hawthorn VIC, Heidelberg VIC, Melbourne VIC, Richmond VIC, St Kilda VIC, Canberra ACT, Sydney NSW

About this opportunity

Main activities • Directing the development, implementation, and ongoing enhancement of organisational processes. • Contributing to the overall business direction and strategy by recommending improvements to customer service. • Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's. • Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement. • Managing the day to day running of the operations team. • Building relationships between the operations and support divisions and ensuring business units receive adequate operational support. • Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements. • Building and maintaining effective working relationships with internal and external clients.

Key skills • Excellent written and oral communication skills. • Excellent customer service skills. • Strong negotiation skills. • Ability to develop and implement a system, process, or procedure for effective utilisation of resources.

Internal contacts Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support Functions.

External contacts Suppliers, Clients/Customers.

Typical experience 5-10+ years of operations experience, coupled with relevant tertiary qualifications.

Additional requirements

Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
1. Australian Citizenship/Permanent Resident;
2. Relevant Qualifications and Certificates/Registrations;
3. Minimum of 5 years of relevant experience within Australia;
4. Great communication and listening skills;
5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

15 hours per week (Negotiable)

Suitable for
  • Centrelink Volunteers
  • Families with Children
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
  • Wheelchair Access
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Companionship & Social Support
  • Counselling & Help Line
  • Disability Support
  • Education & Training
  • Fundraising & Events
  • Governance, Boards & Committees
  • Marketing, Media & Communications
  • Mediation & Advocacy
  • Research, Policy & Analysis
  • Safety & Emergency Services
  • Tutoring & Coaching
  • Writing & Editing

Every one at DCSS Australia will undertake the training free of charge:- Fair Work Ombudsman (FWO);- Council of Social Services (QCOSS);- Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.