ID: 155056

Volunteer Operations Director (Charity Community Consultants) Diversity & Inclusion

Community Services Regular - more than 6 months Across: Melbourne VIC, Canberra ACT, Bondi NSW, Carlton NSW, Redfern NSW, Brisbane City QLD, Gold Coast Mc QLD, Sydney NSW

About this opportunity

Main activities • Directing the development, implementation and ongoing enhancement of organisational processes. • Contributing to the overall business direction and strategy by recommending improvements to customer service. • Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's. • Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement. • Managing the day to day running of the operations team. • Building relationships between the operations and support divisions and ensuring business units receive adequate operational support. • Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements. • Building and maintaining effective working relationships with internal and external clients.

Key skills • Excellent written and oral communication skills. • Excellent customer service skills. • Strong negotiation skills. • Ability to develop and implement a system, process or procedure for effective utilisation of resources.

Internal contacts Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support Functions.

External contacts Suppliers, Clients/Customers.

Typical experience 7 - 10 years of operations experience, coupled with relevant tertiary qualifications.

Additional requirements

Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

• Australian Citizenship/Permanent Resident/New Zealand Citizenship
• Supportive to the Aboriginal and Torres Strait Islander Communities
• Supportive to the Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual or other gender and sexual diversities (LGBTIQA+) Communities
• Culturally and Linguistically Diverse (CALD)
• Have sound Business, Charities and Not-for-Profit experience
• Have competent knowledge and skills with basic Technology, Google Suite, Web designs and browsers, etc.
• Ability to communicate honestly and transparency, with sound knowledge and ability to speak and write in English.
• Relevant Qualifications and Certificates/Registrations;
• Minimum of 3 years of relevant experience within Australia;
• Great communication and listening skills;
• Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
• Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

10+ hours per fortnight (negotiable)

Suitable for
  • Centrelink Volunteers
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
Type of work
  • Accounting & Finance
  • Administration & Office Management
  • Fundraising & Events
  • Governance, Boards & Committees
  • Marketing, Media & Communications
  • Research, Policy & Analysis

• Fair Work Ombudsman Training • Council of Social Services Training • Aboriginal and Torres Strait Islander Community Training • Mandate Report Training • Basic Governance Knowledge Training etc.