ID: 152901

Dog Case Manager

Animal Welfare Regular - more than 6 months Melbourne VIC

About this opportunity

Case Managers work within the Animal Rescue Program (‘ARP’)  team and under the guidance of the ARP leader. Dog case managers are responsible for managing cases from beginning (rescue) through to end (adoption). They play an integral role in rescuing, rehabilitating and successfully rehoming dogs in our foster program.

Key Responsibilities

  • Work directly with the Animal Management Team, PUR veterinarians, and behaviourists to determine appropriate rehabilitation or maintenance of foster animals;
  • Evaluate animal’s personality and provide recommendations for the ideal permanent home environment;
  • Screen, interview and recruit potential foster carers and adopters;
  • Facilitate adoptions of foster animals by matching foster animals with potential adopters;
  • Maintain database of potential adopters and the type of animal they are looking for;
  • Provide foster carers with all the required supplies and equipment to care for fostered animals and keep a current record of supplies provided;
  • Undertake regular routine foster care animal checks;
  • Coordinate the transfer of animals from pound/shelter/surrender into foster care;
  • Provide ongoing support to the foster carers, ensuring policies and procedures are adhered to;
  • Manage and monitor an email account, ensuring emails are responded to within 24 hours;
  • Monitor the Team PUR Facebook page ensuring foster care content is appropriate and questions are answered appropriately within 24 hours;
  • Maintain medical and behavioural records of animals in the foster care program; monitor the progress of animals while in foster and ensures compliance with PUR program policies and procedures;
  • Accurate data entry and management of the CRM databases (Google Sheets and Trello);
  • Maintain accurate and up to date records for the foster program; maintain statistical information and other data in order to measure program success

Key Skills

  • Calm, compassionate, professional demeanour
  • Excellent verbal and written communication skills
  • Exceptional attention to detail
  • Responsible, organised, self motivated and efficient
  • Good computer skills - specifically with Google Suite
  • Basic understanding and belief in low stress/force free handling and behaviour techniques


  • At least 12 months experience working or volunteering with dogs required
  • Force free dog training qualification or experience working with shelter dogs highly regarded


  • Have a road worthy vehicle and current drivers licence
  • Have a current police check (we can assist with this)
  • Must be willing and able to drive to foster homes across Melbourne to facilitate meet and greets (average of 2 meet and greet per month)

To Apply Please submit a cover letter with your resume outlining how your skills and experience are a great match for this role and Project Underdog Rescue

Additional requirements

Driver's Licence (C) . National Police Certificate *.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

12 - 15 hours per week (including weekends and public holidays)

Suitable for
  • Online & Remote Volunteers
  • Skilled Volunteers
Type of work
  • Administration & Office Management
  • Working with Animals

If you already have a dog training certification then we will pay for and enrol you into the Fear Free Trainer Certification course. We will also provide you with a study allowance each year to assist you with your continuing education*