About this opportunity
Duties of the Volunteer Victim Assistance Worker - Office/Projects may include:
-Act as reception and first point of enquiry for VoCNT, at all times providing a warm
and welcoming response
-Direct calls appropriately, exercising responsibility for referrals to the relevant
-Provide emotional support using a strengths-based approach that demonstrates active listening, empathy, reassurance and offers appropriate support options
-Provide general support to victims, their families and prosecution witnesses during their contact with the court and justice system -Accompany Victims of Crime NT staff on client visits -Make initial contact with clients referred through the Support link system and assist with scheduling of appointments -Make initial contact with clients referred to the restorative justice program for victim-offender conferencing -Represent VoCNT at shows, expos and community activities to promote awareness of the organisation’s services -Maintain a clean and tidy reception area and surrounding spaces -Enter data into the CDS Database to enter client information, statistics and attend to case closures -Record incoming call statistics for reporting purposes -Assist with the development of a quarterly newsletter for distribution to members and stakeholders -Attend to mail collection and recording and maintain office stationery and equipment needs. -Periodically re-stock brochures in public spaces as per spreadsheet e.g. libraries, police stations, MP offices -Assist in the facilitation and administration of support activities for victims -Update the VoCNT resource directory from time to time -Work with allocated staff members on projects that are aligned with volunteer skills and experience eg. Planning an event, analysis of crime statistics
-Research funding opportunities and assist with submission writing for identified projects -Attend VoCNT Volunteer Skills Workshops and other volunteer activities to maintain learning and skills
Driver's Licence (C) . National Police Certificate *. Working with Children Check *.
-Ability to interact with empathy and sensitivity to a diverse range of people who are impacted by a crime
-Ability to show initiative, work independently and as part of a team
-Competence in use of technology, in particular the Microsoft Office programs
-Well-developed oral and written communication skills
-Well-developed time management and organisational skills
* As each organisation provides different levels/types of insurance, volunteers are reminded to check with the organisation as to the type of insurance provided for volunteers (e.g. Volunteer Personal Accident Insurance).
* Best practice volunteer involvement recommends that a volunteer role should not be more than 15-16 hours per week.
Flexible times Monday - Friday from 9am - 4pm.Type of work
- Administration & Office Management
- Companionship & Social Support