Meals on Wheels: Assistant Customer Service Coordinator
About this opportunity
An Assistant Customer Services Coordinator helps the Customer Services Coordinator where needed and steps in when the they are ill, unavailable or on holidays.
The Customer Services Coordinator works closely with all other team members and is supported by the Branch Support Officer/s assigned to the branch with:
- Making sure customers who are not at home when meals are delivered are followed up on the day of delivery. This can be delegated directly to Central Office
- Preparing meal delivery route sheets (if required)
- Keeping in contact with the Customer Service Branch Support Officer who conducts the initial customer visit
- Acting as a contact person for volunteers who have concerns about a customer’s health or welfare – these issues can then be forwarded to Central Office for follow up
- Assist customers if they need help to complete the on boarding process
Skills required:
- Excellent interpersonal and communication, including listening, skills
- Confidence in dealing with customer details with a high degree of confidentiality.
All volunteers are required to complete and provide:
- Volunteer Application Form
- ACIC Police Check Informed Consent Form (free of charge) (or, if a volunteer already holds a current Police Check of any kind performed within the last 2 years, please provide a copy)
About Us
At Meals on Wheels we assist many people in the community to live independently in their own homes by providing a high quality meal delivery service. Our customers include those who cannot cook or shop for themselves with ease, such as older people, people with a disability, carers or those recovering from an illness or injury. Meals are delivered hot from Monday to Friday, or frozen meals are available, allowing customers more dining flexibility, especially for weekends or public holidays.
Great food. Great people.
Additional requirements
National Police Certificate *.
*Please note:
It’s important that organisations continue to monitor and follow the advice and guidelines of both State or Territory, and Federal Governments in relation to the latest COVID-19 requirements.
* As each organisation provides different levels/types of insurance, volunteers are reminded to check with the organisation as to the type of insurance provided for volunteers (e.g. Voluntary Workers Personal Accident Insurance).
* Best practice volunteer involvement recommends that a volunteer role should not be more than 15 hours per week.
Average of three hours per week (Includes attendance at branch meetings including the annual general meeting, and providing a general report on customer issues if any)
Suitable for- Skilled Volunteers
- Administration & Office Management
- Seniors & Aged Care
As required
ReimbursementAs required