Customer Service Volunteer - Port Elliot Railway Station - Port Elliot
About this opportunity
Would you like to volunteer in a friendly tourism environment, and do you like assisting people with their inquiries?
Port Elliot Railway Station are looking for Customer Service Volunteers to help out in their award winning historic railway station.
The Customer Service role has two components - Ticket Sales and Souvenir Sales. Previous sales and customer service, cash register and EFTPOS terminal experience would be well regarded, but not essential. On the job training will be provided.
Ticket Sales include, liaising with customers to establish the journey they wish to take, receiving payment and issuing tickets. Keeping records of the day's trading and finalising data for the end of day banking.
Souvenir Sales encompasses souvenir displays, assisting customers with their purchases, taking payments, recording sales and reconciling each day's trading.
Some of the common duties for both roles will include responding to queries and offering information to visitors in a friendly and helpful manner. Following opening and closing procedures and ensuring that the office/shop is always clean and well presented.
Additional requirements
Covid-19 vaccination . Driver's Licence (C) . National Police Certificate *.
Good work ethic; Ability to work unsupervised; Team player.
Volunteers will be included on a roster system. As a guide the Railway Station is open as follows: During non daylight savings period - Wednesday & Sunday 9.30am - 4.00pm. During daylight savings period - Wednesday, Saturday & Sunday 9.30am - 4.00pm. During school holidays - every day 9.30am - 4.00pm. On a few selected days - 9.30am - 5.30pm.
Suitable for- Skilled Volunteers
- Work Experience
- Retail & Sales
- Tour Guides, Information & Heritage
Initial orientation, on the job training and ongoing support will be provided.