ID: 144624

Customer Service Volunteer - Port Elliot Railway Station - Port Elliot

Museums & Heritage Regular - more than 6 months Port Elliot SA

About this opportunity

Would you like to volunteer in a friendly tourism environment, and do you like assisting people with their inquiries?

Port Elliot Railway Station are looking for Customer Service Volunteers to help out in their award winning historic railway station.

The Customer Service role has two components - Ticket Sales and Souvenir Sales. Previous sales and customer service experience would be considered advantageous but not essential. On the job training will be provided.

The Ticket Sales component of the role includes calculating fares, selecting and reconciling tickets for each visit of the historic Steam-ranger train.

The Souvenir component of the role includes assisting customers with their purchases and reconciling all sales.

Some of the common duties for both roles will include responding to queries and offering information to visitors in a friendly and helpful manner. Following opening and closing procedures and ensuring that the office/shop is always clean and well presented.

Additional requirements

Covid-19 vaccination . Driver's Licence (C) . National Police Certificate *.

Commitment to customer service and the role. A warm, friendly sincere person to welcome visitors.
All new volunteers are required to have 2 x COVID-19 Vaccinations plus booster once eligible.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

Volunteers will be included on a roster system. As a guide the Railway Station is open as follows: During non daylight savings period - Wednesday & Sunday 9.30am - 4.00pm. During daylight savings period - Wednesday, Saturday & Sunday 9.30am - 4.00pm. On selected days 9.30am - 5.45pm. Everyday during School Holidays.

Suitable for
  • Centrelink Volunteers
  • Skilled Volunteers
  • Work Experience
Type of work
  • Retail & Sales
  • Tour Guides, Information & Heritage

Initial orientation, on the job training and ongoing support will be provided.