Support Personnel - NILS

About this opportunity

It is desirable that the successful applicant can commit to the role for a minimum of 6 months. The role includes:

• answering phones and responding to enquiries in an efficient and timely manner by phone or email,
• send out loan application packs to prospective borrowers via mail or email,
• collect and check loan application documents,
• assist with general office duties,
• enter information into the specialised software, MyNILSapp
• diary management, including making and following up client loan interview appointments,
• promoting the program,
• maintaining client confidentiality and following the policies and procedures of Good Shepherd Microfinance.

Additional requirements

Covid-19 vaccination . National Police Certificate ^*. Working with Children Check ^*.

The role requires Knowledge and Experience in these areas:

- excellent communication skills,
- accuracy and attention to detail,
- proficient computer skills | Microsoft Office and Outlook,
- ability to build rapport with the program’s applicants,
- provide empathy and diplomacy with well developed interpersonal skills.

- communicate to meet the broad range of applicants,
- accuracy, time management and attention to detail,
- demonstrated experience working independently and as part of a team,
- hold a current National Police and Working with Children’s Check or willing to apply,
- understanding of and alignment with the values of the St Vincent de Paul Society Vic.

Time Required

Ideally 3-4 hours at least 1 day per week, additional information is available from Agency.

Suitable for

• People with disability
• Skilled Volunteers
• Wheelchair Access
• Work Experience

Type of work

• Administration & Office Management

Training

Formal and on the job training provided.