ID: 116269

Case Managers; Peer Support Workers; Client Services Leaders; Psychologists; Social Workers, etc.

Community Services Regular - more than 6 months Across: Melbourne VIC, Sydney NSW, Perth WA, Geelong VIC, Adelaide SA, Newcastle NSW, Brisbane City QLD, Gold Coast Mc QLD, Sydney NSW

About this opportunity

Case managers and support workers provide information, advocacy and referral support that assist clients to access available and relevant resources to attain their identified goals, thus promoting their physical & mental wellbeing and quality of life.

Case Managers should navigate with careful consideration of the client's individual, diverse and special needs, including aspirations, choices, expectations, motivations, preferences and values and available resources, services and supports.

Key Areas of Accountability

  • Conduct client screening and assessments (remotely and in-home client assessments, if necessary) ensuring care, lifestyle and budget needs are met and maintained within care requirements and organisational guidelines.
  • Coordinate and allocate your case leaders, perform risk assessments and ensure compliance indicators are met.
  • Outline a schedule to assist clients access available and relevant resources and coordinate its implementation (care coordination) with the case leaders.
  • Monitor and evaluate the process, and suggest optional/additional plans to improve upon client goals or expectations.
  • Respond to emergency situations with the support of internal and external support services.
  • Network & build relationships within the community, whilst maintaining a high level of service to your existing client base.
  • Participate in case management team meetings with internal stakeholders like Program Development Coordinator, Business Coordinator, State Managers etc.
  • Maintain client files and statistical records including written reports, detailing the progress of the client.
  • Assist Service Coordinator with ongoing support for case leaders, social workers, psychologists etc.

Additional requirements

Covid-19 vaccination . Driver's Licence (C) . National Police Certificate *. Working with Children Check *.

Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
1. Australian Citizenship/Permanent Resident;
2. Relevant Qualifications and Certificates/Registrations;
3. Minimum of 3 years of relevant experience within Australia;
4. Great communication and listening skills;
5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

* May be arranged via the Organisation. Details to be provided on expression of interest.
Time Required

10+ hours per week, negotiable.

Suitable for
  • Families with Children
  • Groups of 10 or more
  • Online & Remote Volunteers
  • People with disability
  • Skilled Volunteers
Type of work
  • Companionship & Social Support
  • Counselling & Help Line
  • Disability Support
  • Mediation & Advocacy

Every volunteer in DCSS Australia will undertake the training free of charge: - Fair Work Ombudsman (FWO); - Council of Social Services (QCOSS); - Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.